Terms & conditions Brouzje

Article 1 - Definitions

These conditions shall apply:
1. Entrepreneur: the natural or legal products and/or services offered by Brouzje.
2. Customer: the natural person who enters into a contract with the entrepreneur.
3. Distance contract: an agreement made ​​in the context of a system organized by the Entrepreneur for distance sale of products and/or services, to conclude the agreement with exclusive use of one or more systems for distance communication.
4. Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same room.
5. Grace period:. the period within which the consumer can exercise his right of withdrawal use.
6. Right of withdrawal: the ability for the consumer to waive the distance contract within the cooling-off period.
7. Day: calendarday.
8. Transaction duration: a distance contract concerning a range of products and/or services, the supply and/or purchase is spread over time.
9. Durable medium: any means that the consumer or business that enables information addressed personally to him to store in a way that future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the trader

Brouzje
From Hilligaertstraat 4 d
1072 JZ Amsterdam

info@brouzje.nl Dutch KvK number: 53422198
VAT number: NL110515936B02

Article 3 - Applicability

1. These terms and conditions apply to every offer of the entrepreneur and any agreement concluded orally, in writing and/or distance between businesses and customers.
2. Before the distance contract is concluded, the text of these terms and conditions made available to the customer. If this is not reasonably possible, before the contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge upon request from the client.
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the customer at the customer's disposal electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, will be specified where the general terms and conditions can be taken and after request of the consumer they electronically or otherwise will be sent free of charge.
4. In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him is.

Article 4 - The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer includes a complete and accurate description of the products and/or services. The description is sufficiently detailed to make a proper assessment of the offer by the customer. If the contractor uses images than these are a true representation of the products and/or services. Obvious mistakes or errors in the offer does not bind the entrepreneur.
3. Each offer contains such information that it is clear to the customer what the rights and obligations are, which are attached. To the acceptance of the offer this concerns in particular:

  • the price including taxes;
  • any costs of delivery;
  • how the agreement will be achieved and what actions are required
  • whether to apply the right of withdrawal;
  • the method of payment, delivery or performance of the contract;
  • the deadline for accepting the offer, or the period for which the price for the maintenance
  • the level of the rate of distance communication if the cost of using the means of distance communication are calculated on a basis other than the basic rate;
  • if the contract is filed after conclusion on how to be accessed by the client
  • the manner in which the consumer, can be informed before the conclusion of the agreement, with undesired actions, and the way he can rectify these before the contract is concluded;
  • the languages, including Dutch, which the contract can be concluded;
  • the codes of conduct to which the trader is subject and the way the customer can consult these codes electronically;
  • the minimum duration of the distance contract in the event of a contract, including continuous or periodic delivery of products or services.

Article 5 - The contract

1. The agreement is, subject to the provisions of paragraph 4, concluded at the moment the customer accept the offer and meet the corresponding conditions.
2. If the customer has accepted the offer electronically, the trader will immediately confirm electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the customer may rescind the contract.
3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the customer can pay electronically, the trader will take suitable security measures.
4. The entrepreneur can - within the law - inform if the customer can get notified or the customer can meet its payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If the operator under this investigation was justified not to conclude the contract, he is entitled to refuse an order or application or to bind special conditions.
5. If the entrepreneur is committed to delivering a range of products or services, the provision in the preceding paragraph shall apply only to the first delivery.

Article 6 - Right of withdrawal upon delivery of products

1. When purchasing products, the customer has the option to cancel the contract without giving any reason within 14 days. This period starts on the day following receipt of the product by or on behalf of the client.
2. During this period, the client will treat the product and packaging. He will only unpack the product to the extent of use to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product with all accessories and - if reasonably possible - in its original condition and packaging to the operator, in accordance with the reasonable and clear instructions provided by the trader.

Article 7 - Costs in case of withdrawal

1. If the customer makes use of his right of withdrawal, will not exceed the cost of returning the goods.
2. If the customer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

Article 8 - Exclusion of right of withdrawal

1. If the customer does not have a right of withdrawal, may the entrepreneur be excluded by the entrepreneur only if the trader stated this clearly in the offer at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:

  • which have been made to customer specifications by the entrepreneur;
  • that are clearly personal in nature;
  • that can not be returned because of their nature;
  • that spoil or age quickly;
  • whose price depends on fluctuations in the financial market over which the trader has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software that the customer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

  • to carry on a certain date or during a specified period on accommodation, transport, catering or leisure;
  • the supply with the express consent of the client, before the period has expired;
  • betting and lotteries.

Article 9 - The price

1. During the period mentioned in the offer prices of the products and/or services have not increased, except for price changes resulting from changes in tax rates.
2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
4. Price increases from 3 months after the contract was concluded are only permitted if the trader has agreed to this and:

  • these are the result of legislation or regulations;
  • the customer has the power to terminate at the date the increase takes effect.

5. The supply of products or services mentioned prices include VAT.

Article 10 - Conformity and Guarantee

1. The trader guarantees that the products and/or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and/or usability and on the date of the conclusion of the agreement existing legal provisions and/or government regulations.
2. A offered by the trader, manufacturer or importer as a guarantee scheme does not affect the rights and claims that the customer may assert in respect of a failure to fulfil the obligations of the employer against the employer under the law and/or the distance contract.

Article 11 - Delivery and execution

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the customer has made​​ known to the company.
3. Subject to what is stated in Article 4 of these terms and conditions the company will implement accepted orders expeditiously but not later than 30 days unless a longer period has been agreed. If the delivery is delayed, or if an order can not be carried out only partially, the consumer receives them no later than one month after placing the order. The client in this case the right to terminate the contract without penalty and be entitled to any compensation.
4. In case of dissolution in accordance with the preceding paragraph, the operator will the amount the customer has paid, refund as soon as possible, but no later than 30 days after repudiation.
5. If delivery of an ordered product proves impossible, the trader will endeavour to provide a replacement item available. Before the delivery will be notified that a replacement item is delivered. Clear and comprehensible manner for replacement items, right of withdrawal can not be excluded. The cost of return shipment are borne by the entrepreneur.
6. The risk of damage and/or loss of products until the moment of delivery to the customer will be of the company, unless otherwise agreed.

Article 12 - Duration Transactions

1. The customer may denounce a contract that is entered into for an indefinite period, at all times in compliance with the applicable termination rules and a notice of one month.
2. A contract for a definite period has a duration of up to two years. If it is agreed that without notification of the customer the distance contract will be renewed, the contract will be continued as a contract for an indefinite period and will continue after the notice of the agreement up to a month.

Article 13 - Payment

1. The extent agreed to be paid within fourteen days after delivery of the amounts owed by the customer no later the goods or in the case of a contract to provide a service, within 14 days after issuance of the documents relating to this.
2. When selling products to customers may in terms never a prepayment of more than 50% be stipulated. If payment is agreed, the customer can not assert any rights regarding the execution of the order or service (s) before the advance payment has been made.
3. The customer has the duty to report inaccuracies in data supplied or specified payment immediately to the operator.
4. In the event of default by the customer, the operator, subject to statutory limitations, has the right to charge, in advance known reasonable costs, the customer.

Article 14 - Complaints

1. The entrepreneur has a complaints procedure published here and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must promptly, fully and clearly described to be submitted to the operator, after the customer has found defects.
3. Complaints to the trader will be answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of 14 days responded with an acknowledgement of the receipt and indicating when the customer can expect a more detailed answer.

Article 15 - Disputes

Contracts between the operator and the customer to which these terms refer only to Dutch law.

Article 16 - Additional or different terms

Additional or different provisions of these terms may not be to the detriment of the customer and should be recorded or in such a way by customers that they can be stored on a durable medium in an accessible manner.